Return and Refund Policy
Thank you for shopping at Digitalspines Technologies Private Limited. We strive to ensure that your experience with us is satisfactory, and we are committed to resolving any issues that may arise with your purchase.
Order and Delivery
Buyers can place orders for books through our web store. Please allow 8-14 days for delivery to the provided address.
Returns
Digitalspines Technologies Private Limited does not accept returns except in the following circumstances:
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1. Defective Products: If a delivered book is defective due to a manufacturing error, or if the wrong book is delivered, we will replace the item with an identical product wherever possible. To initiate a return for a defective or incorrect book, please provide your customer number, invoice number, and reason for the return.
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2. Return Process: The customer is responsible for the return shipment. Please ensure that the returned item is securely packaged to prevent any further damage during transit.
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3. Refunds: If we are unable to provide a substitute delivery for a defective or incorrect book, customers may request a refund. Refunds will be issued to the original form of payment used for the purchase.
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4. Timeline: 5-7 working days from the date of confirmation of our inability to provide a substitute delivery.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@digitalspines.com.
This Return and Refund Policy is effective as of 01-06-2024 and may be updated from time to time without prior notice.